Powerful Lessons in Personal Change

Half the leaders I have met don’t need to learn what to do. They need to learn what to stop. – Dr. Marshall Goldsmith, Mentor

I hope that you are extremely successful, that life is all you’ve imagined it could be, and that you have emotional freedom and an invincible love of life.  I truly do!

If, on the other hand, you’re wanting some guidance to recognize, use, understand, and manage emotion and strengthen behaviors that may be stopping you from being where you want to be, let me assure you that the seeds of greatness are within you to be manifested now.  How can I know this?  Because the seeds of greatness are all around us. It is simply up to you to first believe that, and then to take the right action steps that will move you to the next level of where ever it is you want to go.  Emotion management and behavior change are perhaps the key – the most vital parts – of that process.

Let’s talk for a few minutes about some things you want:

• You want to be a successful and effective leader.
• You want to achieve personal and corporate goals leading your team through difficult challenges.
• You want to earn a huge income to provide a comfortable lifestyle for you and your family.
• You want recognition and affirmation of the good job you have done or are doing.
• You want to be able to get along well with your colleagues at work and maintain good relations at home.
• You want to fulfill your life goals with passion and purpose.

Personal Online Coaching will help you get everything you want! It combines research from my Ph.D. study into the emotional intelligence of managers in Singapore, plus evidence-based emotional intelligence constructs and cognitive-behavioral insights with practical, hands-on emotional know-how.  I’ve been through the ‘school of hard knocks’ too!  Plus you get all the resources available to you in the Emotional Leader website, including the coaching forum where your specific questions will be answered.

You know what?  You are much more capable than you think you are.  How do I know?  Because I’ve had to learn to stop annoying behavior to enjoy the success I have achieved.  I’m constantly testing and measuring what works and what doesn’t.  And if you’re prepared to follow The Emotional Leader Program (ELPro) for behavior change, you’ll discover the faster track to success as an emotional leader.  You will cultivate emotionally intelligent behavior for effective leadership.

The process that I will coach you through is the same one I have used with leaders in companies around the world.  This is a proven science-based process.  If you stick to my system, you will reach a new level of self-understanding and greater effectiveness in your personal and professional life.

By following a step-by-step process, my system will help you stop bad behavior once and for all and gain the confidence you need to create your vision, build your emotional leadership habits and live the lifestyle of your dreams.

Eight compelling reasons why you must choose
Personal Online Coaching!

Discover how to:

1. RECOGNIZE EMOTION in yourself and others
2. EXPRESS EMOTION using your emotional style
3. GENERATE EMOTION to support thinking
4. MATCH EMOTION to problem solve
5. KNOW EMOTION to communicate awareness
6. PREDICT EMOTION change
7. MANAGE EMOTION to influence others
8. MASTER EMOTION to enjoy unlimited G.R.O.W.T.H.!

About Your Coach

A bit about me – Mike Gosling. I’m the founder of EmotionalLeader.com and my organization, Gosling International, the world’s fastest-growing provider of emotional leadership programs centered on applying your emotional intelligence to help you develop and use eight emotional leadership habits. The implementation of my coaching programs are guided by the stakeholder centered coaching practices of Dr. Marshall Goldsmith, one of the most well respected behavioral coaches and thinker on leadership in the world. I coach business owners, entrepreneurs, CEOs, senior level managers and staff in corporations, and individual professionals to strengthen their emotional intelligence and improve leadership behavior so they can fulfill their potential.

World renown behavioral coaches and mentors, Marshall Goldsmith, Frank Wagner and Chris Coffey and have written (2003):

The role of the coach has always been to get the best out of others’ performance, whether on stage, on the playing field, or in business. If leaders are to improve their own practice of leadership, they need leverage. A coach adds value to the degree that he, or she, can help the leader gain this leverage. Helping speed up the learning curve into productive behavior is the main value any coach can provide.

I have now personally coached and mentored more than 30 clients from different nationalities in Australia and South East Asia and taught hundreds of people in seminars and workshops. I’m now training emotional leaders globally to succeed through behavior change – To get from where you are to where you want to be! I call this the ELPro, which is based upon the principles of EASEQuadrant, a systematic method of learning to help you develop and practice emotional leadership habits.

[Leaders we admire] all build relationships and inspire us to give our best. Even though managers can be leaders it is not their managerial talent that inspires you to think of them as leaders. Usually, it is an interpersonal skill, a behavior that is expressed in such a way that it elicits our choice to follow, to be influenced, to admire unselfconsciously. – John Nirenberg (2003)

The Personal Online Coaching program, which is available online only through my EmotionMatters.com website is an exclusive suite of resources that is making a positive, measurable, long-term difference in the lives of clients around the world. Will my next client be you?

If you prefer an online solution to your coaching needs, where you can speedily access your emotional intelligence tests and course material to work on in your own time and pace – this is it! I would feel excited and privileged to have you on board. My behavioral coaching program can help you manage your emotions, improve your leadership behavior, and guide you to achieve the success that you deserve and that has always been waiting for you.

My schedule is able to accept a limited number of committed, self-directed, and motivated people to work with me this year. Let’s get started immediately. I’m excited to work with you!

People high in this emotional wealth habit typically …

• Are open to emotions; they are attentive to whether words, voice tone, and body language match.
• Are good at picking up when people are saying something that differs from reality. For example, they can tell if a colleague is not feeling ok even if she says otherwise.
• Pay attention and pick up on the mood of a room or their environment
• Generally not surprised when people tell them how they feel about certain experiences or events.
• Are adept at reading others’ verbal and non-verbal emotional cues at work.

The ability to recognize emotion will help you to…

UNDERSTAND: How difficult it can be to ASK.

DO:

• Recognize how I and others are feeling – Am I open to and can I read emotion data?
• Ask others about my perceptions – What one behaviour do I want to change?
• Be open to FeedForward[1]/feedback – How can I increase my self-awareness?

DO NOT:

• Ignore emotions as a source of data – about me, others, and my environment
• Be rigid and blocked – be flexible and develop your tolerance for ambiguity
• Be dismissive, defensive, or doubtful – Ask to elicit honest responses

MEASURE SUCCESS:

You have been successful recognizing emotion when others see you:

• Choosing one behaviour you will improve on, recognizing how you and others feel
• Changing your mood after recognizing the impact it is having on others
• Opening up to stakeholders as true coaches for your self-improvement

UNDERSTAND:

How difficult it can be to ASK. Why don’t we ask for feedback more often? The number one reason is: We are afraid of what we’re going to hear, whether we know what we are going to hear or not. For example: delaying getting a medical diagnosis, postponing a dental appointment, and waiting to ask for feedback regarding how we are doing as leaders – procrastinating. Feedback is looking back. Successful people like getting ideas that are aimed at helping them achieve their goals (FeedForward). How open are you to asking?

THE BOTTOM LINE IS:

ASKING FOR FEEDFORWARD/FEEDBACK TAKES COURAGE

People high in this emotional wealth habit typically …

• Understand and effectively express how they feel about various issues; that is, in the right way, to the right degree and at the right time.
• Effectively utilise and are confident in using non-verbal emotional cues, for example, body language and tone of voice, to communicate how they feel.
• Create greater understanding about themselves amongst their colleagues.
• Are described by colleagues as “genuine and trustworthy”.

The ability to express emotion will help you to…

UNDERSTAND: How difficult it can be to give up old habits.

DO:

• Know my emotional style – Express effectively how you feel
• Work on my EAR-Identity – Be aware of your emotional “triggers”
• Use the GAP – Get accurate perceptions and end emotional constipation

DO NOT:

• Be ignorant of my emotional style – We each experience our emotion differently
• Become emotionally constipated – Listen to your body, it is telling you something
• Express my emotions inappropriately – Express how you feel at the appropriate time

MEASURE SUCCESS:

You have been successful expressing emotion when you see yourself

• Expressing how you feel to others to build greater trust with colleagues
• Adjusting your beliefs, values, and expectations that cause you pain
• Putting a “GAP” between events and your responses

UNDERSTAND:

Human beings have an enormous capacity for self-judgement. Mackay & Fanning[1] (2000) wrote: “One of the main factors differentiating humans from other animals is the awareness of self: the ability to form an identity and then attach a value to it.” When your inner voice judges and rejects you, you damage the psychological structures that literally keep you alive. Prolonged self-judgement can result in lowered self-esteem. As stress rises, self-esteem decreases, and vice versa.

Get to know your own brain; how you process emotion. Be aware of the cause of your emotions and use the GAP – Get Accurate Perceptions of events!

THE BOTTOM LINE IS:

GET TO KNOW AND USE YOUR EMOTIONAL STYLE

People high in this skill of emotional leadership typically …

• Are more “in-tune” with their moods, feelings, and emotions.
• Know which emotions can assist a task at work. For example, Positive moods help with creative tasks. Negative moods assist with analytical, detailed tasks.
• Demonstrate greater awareness of how their emotions may be influencing their behaviors and performance at work.
• Know how their emotional style impacts on work colleagues.

The ability to match emotion will help you to…

UNDERSTAND: How you process emotion with different tasks.

DO:

• Know how mood impacts task thinking – Get the mood/task match.
• Become unconsciously skilled – Use your emotional knowledge proactively
• Tune into my physical sensations – Nervous arousal is your early warning system

DO NOT:

• See emotions as disruptive – Emotions inform and clarify our thinking
• Be ignorant of my emotional style – Know your impact on others
• Become emotionally constipated – Say “sayonara” to stress (negative emotion)!

MEASURE SUCCESS:

You have been successful matching emotion when others see you

• Developing knowledge of how mood impacts on task thinking
• Responding to them consistently, using your emotional knowledge
• Processing your physical sensations to get a balance of good and bad feelings

UNDERSTAND:

The body manages well with an optimal level of stress. Adrenalin generated to the optimal level of stress is needed for alertness and clarity and for being on guard – fight or flight. Pain is any unpleasant sensory and emotional experience. Although pain affects your body’s responsiveness – fight or flight – its overall impact on you lies within. Your perceptions are crucial in pain management. Pain is communicated to others through mood; language, posture, withdrawal, and abuse. Pain is manifested in the body as negative emotion (stress or emotional constipation) with severe physiological effects and can lead to nervous illness.

THE BOTTOM LINE IS:

KNOW HOW YOUR MOOD IMPACTS ON YOUR BODY

People high in this skill of emotional leadership typically …

• Have good emotional imagination, so that they are able to “flick-the-switch”; generate or shift emotions more effectively.
• Create environments that make people feel more optimistic and positive in the workplace.
• Communicate and interact in ways that motivate and engage others at work.
• Help others see things from different range of perspectives.
• Help people identify more effective ways of responding (behaving) to events that are causing them adversity.
• Are able to demonstrate an understanding of others’ emotions at work. For example, they are competent in active listening and basic empathy.

The ability to generate emotion will help you to…

UNDERSTAND: How emotion is used in reasoning and decision-making.

WHILE GENERATING EMOTION

DO:

• Switch to the emotion of others – “Flick the switch” and start empathizing
• Level, listen, validate – Everyone wants to be heard
• Drop the “YOU” word; practise X-Y-Z: Am I communicating using “I” language?

DO NOT:

• Focus on the problem – Focus on the person and the problem will solve itself
• Move too quickly – Moving at the other person’s pace conveys genuine interest
• Practise INEFFECTIVE listening – Avoid at all costs

MEASURE SUCCESS:

You have been successful generating emotion when others see you:

• Demonstrating understanding of their emotion through your own action
• Levelling, listening, and validating other’s feelings
• Using effective communication techniques to build rapport and trust

UNDERSTAND:

Just as words are the mode of the rational mind, non-verbals are the mode of the emotions. Non-verbals are emotions you have or express that are triggered by impulses laid down deep inside your brain in the amygdala/thalamus/cortex interactions.

Research shows that people who take their own and others feelings and perspectives into account when decision-making at work typically generate greater input into their decisions from staff and key stakeholders.

Get ready to practise acceptance, permitting events to unravel around you, reacting to them spontaneously and freely, and experiencing fully your emotions; being ready to let go of childhood conditioning and emotional blocks. Develop and nurture your emotional intelligence abilities and competencies and use emotion to facilitate thought.

Emotions provide another source of information to consider when decision-making and reasoning in and out of the workplace. For example, by using anger to attend problem-solving or happiness to change your point of view.

THE BOTTOM LINE IS:

COMMUNICATE UNDERSTANDING OF HOW OTHERS FEEL