People high in this skill of mastering emotion typically …
- Have a high threshold for being able to cope with strong emotions in themselves and in other people. For example, how frequently they demonstrate anger, remain focused when anxious at work, and fail to control their temper versus remaining calm when provoked by others or become impulsive under stress.
- Consult their own and others’ feelings on issues at work when decision-making to help derive solutions leading to gaining greater productivity.
- Account for the mood state of others prior to interacting or communicating with them.
- Behave with consistency toward others influencing their mood and building a feeling of trust and security in your relationships.
- Help people find effective ways of responding to upsetting events and creating a positive working environment for others reducing conflict.
- Achieve greater buy-in to decisions they implement in the workplace.
The ability to master emotion will help you to…
UNDERSTAND: How you respond to stakeholders foreshadows all that follows.
DO:
- Work on building my relationships – Leadership is relationship
- Believe I can influence emotions – Focus on the key objectives of each habit
- Practise G.R.O.W.T.H. – Develop an action plan to focus your goals
DO NOT:
- Ignore the emotions of others – Respect the feelings and rights of others
- Look for one ‘right’ way – Make no-lose decisions that affirm your identity
- Fail to create my opportunities – Create change through awareness
MEASURE SUCCESS:
You have been successful mastering emotion when others see you:
- Taking the risk to engage in relationship building, the key to effective leadership
- Acting in each area of the emotional leader model to attain key objectives
- Practicing GROWTH; taking you to a new level of success as an emotional leader
UNDERSTAND:
How you act after receiving solicited FeedForward (asking for suggestions for future action) or feedback (on the immediate prior month’s FeedFoward) is spotlighted by your response. Your response is the first opportunity for you to provide evidence of your feelings. The stakeholders will probably be thinking: “How did you take it?” Making a response or action that is a positive event for everyone involved lifts everyone’s mood and creates a much more positive environment to enjoy a life of ease.
THE BOTTOM LINE IS:
MASTER SMALL CHANGES TO MAKE A BIG DIFFERENCE
